Work with Ben
I'll make your teams more productive and customers more engaged - improving loyalty, retention and referral.
I'm currently full, so drop me a line to join my waitlist. But if you have a project you think I'll find particularly exciting... pitch me.
The Human Business book
What's inside?
Practical steps, case studies and hard-won experience:
- A way to understand what your culture's like at its best
- How to create values and behaviours that resonate
- A practical approach to aligning your leaders and people
- A way to develop brand strategy that helps you deliver on your promise
- How to make that human connection with customers.
Leadership coaching
Building on almost 30 years of experience advising FTSE100 companies, ILM Level 7 coaching training not only taught me to coach, it made me a deeper consultant. Combining practical experience with pure coaching, I'll nurture your personal leadership story and help you develop your connection with your people and organisation. You'll earn your people's trust, lead with clarity and build a more human, profitable business.
- 6 month 1 to 1 programme
- 1hr/week, or 2hr/fortnight
- Unlimited email support
- Vision and strategic goals
- Open agenda
The Human Business - keynotes
The Human Business: How to love your customers so they love you back.
A more human business is a more successful business. It’s also a more profitable business - and more sustainable.
Treat your people like humans and recognise them as individuals. They'll be more engaged and motivated, give you their best, and make your customers happier.
In my keynotes, I'll help you put the human back into your business.
Because happy customers buy more and happy people do more.
Heartbeat discovery
Whatever your business challenge, how do you know you're tackling the root cause? In this discovery process I'll bring deep experience to make sure you're looking in the right place. That'll mean we're solving systemic issues, not just surface symptoms.
- I'll write your brief
- Plan the discovery
- Interview stakeholders
- Lead workshops
- Analyse results
- Develop recommendations
You'll get – a clear picture of your challenges and practical options for overcoming them.
Human workshop facilitation
Inspire change by involving people in creating the kind of organisation they love belonging to. Unlike traditional problem solving, rather than focusing on what’s broken and trying to fix it, we focus on what’s already working – on strengths.
By exploring what’s working well, people immediately feel more confident and open to change. They’re able to generate ideas for improving your organisation. And because they’re involved, they own the solutions and are motivated to make them happen.
- People feel heard
- Great team-building
- They can imagine a different future
- Feel able to choose how they contribute
- Supports people to take action
- Encourages positivity
Customer experience
Bring your culture and brand to life in every customer interaction. Together, we’ll map their journey, discover how customers are feeling and transform each moment of contact. And with this new, clear direction, I’ll train your teams to build their empathy and coach them to sustain it.
- Customer journey mapping
- Build empathy
- Refresh touchpoints
- Train your teams
- Encourage coaching skills
Brand strategy
Most brand strategies are based on insight rather than the culture’s ability to deliver. This leads to a great brand promise but often leaves customers dissatisfied. I start by understanding the strengths of your culture – the qualities that have made you successful so far.
Building on those strengths, I'll develop a brand strategy that isn’t just a fanciful concept. Your brand will be deeply rooted in your people's ability to deliver. Which means you can be confident you’re giving the service you promised.
- Understand your audience
- Establish your purpose
- Position yourself distinctly
- Enrich your personality
- Develop your voice
Culture strategy
I’ve been inside organisations learning what works – and what doesn’t – since 1995. My greatest frustration is seeing a disconnect between the promise and delivery, between brand and culture. I’ll make the connection – helping you keep your promises to your customers. Because that’s what makes them happy.
- Understand your culture
- Align your leaders
- Develop your values
- Create behaviour framework
- Engage your organisation
Chief Brand Officer
Sometimes we need a little help in-house to get humanisation programme moving. I can join you as Chief Brand Officer to transform your culture, brand and customer experience from within. I'll:
- Develop your strategy
- Plan and lead the change
- Build your team
- Find and manage external resouce
- Transform your culture, brand and experience