Human+AI services
You think AI is about the tech, it’s not.
It’s about change.
I'm not an AI consultant who found humanity. I'm a human business expert who gets AI's role. Thirty years making businesses more human - now keeping them that way in the age of AI.
Level 1: Uncover the Opportunity
Find out where you stand and where AI can create real value. We map your current landscape, spot the risks, identify what makes you different and get your teams ready to move forward safely.
1. AI Readiness Audit
You want to move fast, but not blindly
You're ready to make AI work for your business. But you need a clear view of your AI landscape. Where can AI bring value? What are people using (including the shadow AI you don't know about)? How will it impact on your brand? What are the risks? And do your teams know how to get quality results with AI?
What I do
A rapid 2-week audit that shows where your business stands. I map the AI people actually use, assess the impact on your brand, spot the urgent risks, check how capable your teams are and score your readiness against a simple benchmark.
What you get
- A clear, confidential sitrep that gives you control and reassurance.
- A documented baseline of your risks and opportunities to inform your strategy.
- Your top 3-5 immediate opportunities for using AI to enhance efficiency and customer experience.
2. Brand Voice Diagnostic
Generic AI creates generic brands
When your teams use generic Copilot or ChatGPT, you risk your brand becoming generic. Untrained AI creates competent but bland stuff. The unique culture and personality that sets you apart - how your brand makes people feel - starts to fade. That edge is your competitive advantage. And you can't afford to lose it.
What I do
A focused 4-week diagnosis that identifies what makes your company special. I capture samples from your teams at their best and find the patterns that make your brand stand out. I spot exactly where and how your brand voice is being watered down (by both humans and AI). I pinpoint where things don't match and where you're losing your connection with customers.
What you get
- A picture of how your teams are at their best - thriving and making customers happy.
- A clear, actionable report detailing exactly where and how your brand voice is being diluted.
- A compelling business case for developing a robust, AI-ready brand voice framework.
3. AI Essentials Training
Your teams need confidence, not just tools
Has your organisation bought a bunch of Copilot licences, but not offered training? Your people use AI without knowing how to get good results, keep your brand consistent and without understanding the data privacy and IP risks. Some avoid AI completely, worried they'll mess up. Others are reckless. The good news is people only need basic AI know-how to get the benefits of AI, while protecting the business.
What I do
Hands-on workshops (half-day to full-day) that make AI clear in plain English. I show when it helps and when it doesn't. I teach safe prompting and how to apply their expertise and judgement to the results. I cover basics, big risks to avoid (like sharing private data) and quick ways to boost output safely. People work on their own tasks, so the behaviour sticks. Sessions make people feel excited and confident, not scared.
What you get
- Your teams gain the confidence to use AI effectively and responsibly.
- You significantly reduce your organisation's risk exposure.
- Immediate productivity gains while protecting the business.
Level 2: Prove the Value
Test what works and build the business case. We find and launch focused pilots that deliver measurable results. And we engage internal champions to drive adoption and build systems that prove AI can scale without losing your brand.
1. Pilot & Prove
Join the 5% whose pilots actually scale
95% of AI pilots fail to scale, according to MIT research. They stall in endless testing, fail to show value, or get no real uptake. You want to trial AI, but aren’t sure where you'll get the most bang or where to start. You need proof, not theory. And you need to be in the 5% who get it right.
What I do
A tight 6-8 week plan to design and launch pilots that work. I help you find and prioritise a small number of tightly scoped pilots with clear users, data, guardrails and success measures. Using Appreciative Inquiry, I get your teams involved so pilots build on their strengths and solve real problems. Each ships as a working playbook your teams can run tomorrow, not a concept on a slide. And we build business cases that prove the value of investment to your CFO.
What you get
- You deliver quick, tangible wins and clear business cases for AI.
- Your teams build critical AI skills in a safe and structured environment.
- And you establish a repeatable, low-risk process for AI innovation.
2. AI Champions Network
Successful AI is about people, not tech
AI change can't be a top-down order driven by IT alone. Trials stall without ownership and shared standards. For change to stick, you need buy-in and leadership at all levels. You need an internal network of champions who can guide their peers, share wins, enable safe choices and keep momentum.
What I do
I recruit, inspire and equip a cross-functional AI Champions Network. Using Appreciative Inquiry, we focus on strengths so champions feel confident about change. I link them to an AI Council for oversight, with a practical charter that sets clear decision rights and rhythm. I equip your champions with skills to coach teams, spot opportunities and drive a culture shift that legal, compliance, and IT can get behind. Your champions help their teams feel heard so they feel part of making the change happen.
What you get
- AI skill and energy embedded - change is shaped by people who understand the work.
- Change sticks because your people own it, not because consultants imposed it.
- Strong internal network for ongoing learning and growth.
3. Marketing Content Engine
Scale your output without losing your soul
You’re under pressure to produce a high volume of high-quality content. You need to scale production and efficiency with AI. And make sure every ad, article and email is on-brand and distinctive. Oh, and optimised for a world where AI is the new search engine. How do you do all that without creating a flood generic rubbish that damages your reputation?
What I do
I help you build a custom content engine that combines your team's expertise with AI's speed. I capture brand standards, tone of voice, proven message templates and unique insights. I create a human+AI workflow from brief to publish - reusable briefs, structured prompts, voice and brand checks and a sign-off rhythm that maintains standards without bottlenecks. I create a smart system that makes high-performing, on-brand content at scale.
What you get
- You increase content velocity without sacrificing quality or brand standards.
- Your marketing becomes more discoverable by humans and AI.
- And your team is freed up to focus on strategy and creativity.
Level 3: Build your Edge
Embed the skills and systems that competitors can't copy. We develop your people's uniquely human capabilities, protect what makes your brand distinctive and transform how your business works. The efficiency of AI, while amplifying your differentiation.
1. Human Business Academy
Build the skills that AI can't copy
A one-off workshop isn't enough to create lasting change. Tools change monthly, principles last. Your business needs an ongoing, scalable way to grow the uniquely human skills - empathy, critical thinking, coaching, judgement - that become more valuable in the age of AI, not less.
What I do
A structured, modular training plan (3-6 months) based on principles from The Human Business, updated for the AI age. I level up skills by role - marketing, service, sales, leadership. People learn to keep your brand human, prompt safely, judge outputs and embed oversight in everyday work. Monthly workshops, peer learning sessions, office hours and a group platform. Labs focus on your real tasks, so skill grows where it matters.
What you get
- You future-proof your workforce by investing in the skills that AI can’t replicate.
- This builds a culture of continuous learning, increasing employee engagement.
- And creates a powerful competitive advantage.
2. Scale your Brand Difference
Don't let generic AI erase your edge
Everyone's using the same AI tools, getting the same generic outputs. Generic AI pushes businesses toward sameness. The biggest strategic risk isn't the tech itself - it's losing the unique culture and brand differentiation that makes your business unique. As you chase speed, you risk wiping out your competitive advantage.
What I do
A strategic project to capture your business's heartbeat - what your organisation is like at its best. Using Appreciative Inquiry, I capture the unwritten rules and winning habits that customers and your people love. I find patterns that make your brand stand out. I turn that DNA into clear guardrails, templates, reusable context packs and scoring rubrics for your AI systems. I push back against sameness by encoding your principles, decision rules and signature moves so your systems learn to act your way, not the average way.
What you get
- You protect your company's most valuable asset: its unique culture and human connection.
- This makes sure AI amplifies what makes your brand distinctive, instead of diluting it.
- Allowing you to stand out in a market where others are becoming more generic.
3. Chief AI Officer
From single wins to systematic edge
You're ready to move beyond single projects and answer the bigger question: "How do we fundamentally evolve our business with AI?" Wins are great, transformation is better. This needs a strategy that joins tech, brand, culture and customer experience - led by a partner who gets the human side of change.
What I do
A deep, long-term strategic partnership (12-24 months) to guide your business's change. I turn outcomes into a living roadmap with priorities, operating model, skill build, change plan, measures and business cases. I use the joined-up model from The Human Business to link every part of your work - from employee experience to customer journey - into a single, smart, human-centred system. Steady release rhythm (monthly at first, often quarterly later) so you keep adapting as the tech and your teams grow.
What you get
- Deep AI transformation expertise without the overhead - fractional, contract or consultancy.
- You create predictable, systematic growth and build a lasting competitive advantage.
- This transformation ensures you get the efficiency of AI without sacrificing the human soul of your business.
How I keep your business human
1 We start with your people
First, I listen. I bring your marketing, sales and service teams together to discover what your business is like at its best. Using a method called Appreciative Inquiry, we capture the unwritten rules and winning habits that make you special. This becomes the authentic blueprint for your AI.
2 We connect your voice to the technology
I translate that human blueprint into a clear framework for your AI. We teach the technology to communicate with your unique personality and voice. This includes building in governance to ensure your brand and company policies always stay aligned.
3 We make the change stick
New tools are only effective if people use them. I train and coach your teams to feel confident and energised by the new ways of working. This makes sure the change is sustained long after the project is finished, helping you measure the positive impact on your customers and your business.