Speaking
A speaker who delivers results, not just talks
Engaging. Practical. Proven with brands like Vodafone, Aviva and BP.
Your audience will love Ben if they're...
Leaders Facing the AI challenge and wondering how to adopt it without losing what makes their business special. Ben shows them how to get AI's efficiency while staying human.
Teams under pressure Marketing, customer service, and brand teams who need to do more with less. Ben gives them practical tools they can use the next day.
Associations and conferences Looking for a speaker who connects with diverse audiences. Ben's worked across energy, insurance, telecoms, finance and more - he speaks everyone's language.
Keep your business human in the age of AI
The efficiency of AI without losing your soul
Your competitors are adopting AI. Fast. But here's the trap: most businesses sound identical because they're all using the same AI tools the same way. The companies that win won't be the most efficient - they'll be the ones who use AI to be more human than ever.
Your audience will learn:
- Why customers say brands feel more robotic than ever (and how to avoid it)
- How to capture your team's expertise so AI amplifies it, not replaces it
- Three risks AI creates for your brand voice (and how to protect yourself)
Perfect for: Leadership teams, marketing directors, brand managers facing AI transformation
From culture to customer: Connecting your beliefs with action
Most companies have values on the wall and chaos in the hallways
When your culture, brand and customer experience don't connect, customers feel it. Employees know it. Ben has spent 30 years helping companies like BP, Vodafone and Aviva align these three things. The result? Happier teams, loyal customers, and growth that sticks.
Your audience will learn:
- The three elements that must connect for real change (and why most companies miss one)
- How to turn vague values into daily behaviours your teams can actually use
- Why your tone of voice is the fastest way to show culture in action
- A practical roadmap for connecting culture, brand and customer experience
Perfect for: CEOs, culture leaders, customer experience professionals
The words that win: How language shapes culture, brand and results
Small changes in how you talk create big changes in how you perform
Your team's language reveals your culture - for better or worse. When Vodafone changed how 1,000 agents spoke with customers, NPS jumped 15-20 points and they saved £0.5m a year. When Aldermore Bank fixed their mortgage language, customers felt the business transform.
Your audience will learn:
- Why corporate language kills trust (and how to fix it fast)
- The AFIATONE method for clear, human communication
- How to spot the Latin words making you sound cold
- Real transformations from businesses who changed their language and changed their results
Perfect for: Customer experience teams, operations leaders, anyone who writes to customers
Need something tailored for your event?
You might be thinking, "This looks great, but my audience needs something specific. We're in a unique industry with unique challenges."
Perfect. Ben excels at creating talks that hit the mark for your specific audience.
He'll dig into your industry's challenges, talk with your people to understand what they need, and create a keynote that addresses their real issues. Whether that's AI in healthcare, culture change in finance, or customer experience in energy - Ben's worked across them all.
His 30 years with brands like Vodafone, Aviva, BP, E.ON and dozens more mean he understands the pressures your audience faces. And as author of The Human Business, he brings proven frameworks your people can use immediately.
The result? Your audience leaves energised, with practical tools they can use straight away.
About Ben
Ben Afia has spent 30 years helping major brands become more human.
He's worked with:
- Vodafone - transformed customer service for 1,000 agents, boosting NPS by 15-20 points
- Aviva - trained 20,000 people across 28 countries
- BP - captured and protected their distinctive culture across global operations
- E.ON - helped them transform their culture, reaching 16,000 people
- Aldermore Bank - transformed customer experience across the entire mortgage journey
He's run his consultancy since 2004 and wrote The Human Business - a book that shows how connecting culture, brand and customer experience drives growth.
Now he's focused on the biggest challenge businesses face: how to adopt AI without losing what makes them human.